Customer reviews of Docklands Motor Co Ltd

By Anonymous on 02 August 2023 | Verified purchase

Perfect service, couldn’t thank them more. Second car from them, will always be my go to for a vehicle.

Reply from Docklands Motor Co Ltd on 15/09/23

Thank you for your kind words. We hope you enjoy your vehicle

By Anonymous on 29 July 2023 | Verified purchase

The salesman said everything is fine with the car and it seemed ok apart from the brake’s rubbing which I thought it was just because the car was sitting on the car park. I did think it would be fine but a week later the brakes were still noisy and getting worse so I decided to get them checked out and the back at the local garage and they were down to the metal on the back so I called them at Docklands motor company and said about the brakes they replied and said because I bought the car as trade for my taxi company and they given me a discount. I was told they would not help me with the cost of the back brakes and discs and the car had a HPI check before. Not happy with their reply would not go back. Make sure you check your car before buying.

Reply from Docklands Motor Co Ltd on 31/07/23

Hi, Thank you for your review. We appreciate all feedback. However, we believe you left out a few important details that should have been included in your review. The vehicle was priced at £19,950. All our vehicles come with a 12 months MOT, Service, Warranty and a PDI Check. Any work that is required on the vehicle is carried out before collection. You mentioned you will need the vehicle to be used as a TAXI and therefore wanted the vehicle at a trade price. A trade price would mean the vehicle would be taken as it is at a discounted price and none of the above services provided. This was clearly explained to you and a waiver signed by yourself agreeing to this. We initially agreed a price of £19,500 over the phone but after you had viewed the vehicle, you wanted a further discount of another £500. We agreed at £19,000 and you would take the vehicle as it is (trade sale). After giving you a discount of almost a £1000, it would be unfair of you to extort more money from us to help with the cost of your TAXI preparation work. We did offer to reinstate all the services we would usually provide to our customers if the discount given to you of £950 was paid back to us. However you declined and was adamant on us reimbursing you for the brakes. Our offer of the above still stands, if you would like to get in contact with us. We don't think we have done anything wrong in this situation, and believe you are wrong in trying to poach more money out of a small business who work tirelessly to provide a great customer service especially in the current economic climate.

By Adam Rae on 19 July 2023 | Verified purchase

Extremely smooth and easy process thanks to the amazing service provided throughout. Would highly recommend!

Reply from Docklands Motor Co Ltd on 15/09/23

Thank you for your kind words. We hope you enjoy your vehicle

By Tony on 17 July 2023 | Verified purchase

Great to deal with from the first moment. No pressure at all and given plenty of time alone to look around the vehicle and then ask questions and a test drive. Sadj was very pleasant and informative and on collection Michael was equally of the same manner. No hesitation recommending this dealership.

Reply from Docklands Motor Co Ltd on 17/07/23

Thank you for choosing us Tony. Absolute gentleman to deal with.

By Rafael Vasque on 28 June 2023 | Verified purchase

Very helpful and friendly staff. Amazing service. Would buy with them again.

Reply from Docklands Motor Co Ltd on 29/06/23

Enjoy the vehicle buddy. It was a pleasure dealing with you.

By Kevin Hill on 23 June 2023 | Verified purchase

Just brought my dream Mercedes C43 AMG it was a smooth purchase from start to finish. Michael even arranged collection from the station I couldn’t be more pleased

Reply from Docklands Motor Co Ltd on 29/06/23

It was a pleasure dealing with you. You've purchased an amazing vehicle. Enjoy

By Danielle Clair on 23 June 2023 | Verified purchase

Car is fantastic, just what i wanted. Our salesman was great, helpful but not pushy at all. Was able to pick the car up promptly. So far so good. I have already recommended to someone else.

Reply from Docklands Motor Co Ltd on 29/06/23

Thank you for your kind words. It means a lot. Hope you're enjoying the vehicle

By Kai Loh on 17 June 2023 | Verified purchase

The service from the Docklands team was second to none Friendly , professional. They made my experience totally hassle free and I will certainly without doubt recommend them to friends

Reply from Docklands Motor Co Ltd on 21/06/23

Thank you for choosing your new car with us. We hope you consider us again in the future.

By david thackeray on 08 June 2023 | Verified purchase

Highly recommend Michael the salesman very professional polite and very helpful all the way through the process of purchasing my vehicle 5 star Thank you.

Reply from Docklands Motor Co Ltd on 21/06/23

Thanks David. Hope you're enjoying your vehicle

By Mohammad Rana on 06 June 2023 | Verified purchase

Saj was great. Lovely experience. Fast and efficient. Thank you.

Reply from Docklands Motor Co Ltd on 06/06/23

Thank you for your kind words. We hope you're enjoying your new vehicle