Customer reviews of Docklands Motor Co Ltd

By Stuart G on 04 September 2016 | Verified purchase

I would recommend Docklands Motor Company to anyone. Personal service and customer care is second to none.

By Olivia S on 20 August 2016 | Verified purchase

I recommend Docklands motor company to anyone looking to buy a car. The staff were extremely friendly and I didn't feel under any pressure to buy unlike most places. I am so happy with my purchase. My car is everything Docklands motor company promised it would be. Thank you!

By WILLIAM J on 11 August 2016 | Verified purchase

From a friendly greeting to everything being taken care of at the time collection, the whole car buying experience was pleasant, hassle free and efficient. Sadge the salesman at Doclands Motor Co Ltd , Lea Gate, Preston was first class.

By Katherine C on 08 August 2016 | Verified purchase

Bought a nice Honda from Docklands, travelled a long way to see it but it was worth it. Great customer service. They went out of their way to make sure that everything was absolutely right with the car. Professional but friendly, very informative and thorough. Recommend to anyone looking to purchase their next car.

By Paul C on 02 August 2016 | Verified purchase

Superb service. No hard selling or pressure salesman. Would strongly recommend anyone to pay them a visit.

By Martin C on 27 July 2016 | Verified purchase

First class service from this dealer. The car developed a minor fault a few days after purchase which was sorted out quickly and with no fuss. Would recommend this dealer to anyone wanting to change their car.

By James R on 11 February 2016 | Verified purchase

Typically I've never had issues with a dealer when buying car and docklands motor company hast let down, its the after sales customer service in the event something should go wrong is the test. In my experiences I feel more confident that Dockland would show more willing to help than the past dealers I've dealt with. He seems a genuine guy and yes I would recommend at this stage.

By John G on 11 February 2016 | Verified purchase

Air conditioning wasn't working after i picked the car up,asked to take it to a garage for re gassing,which i did, still didn't work.So rang them and told them about it,they said they would book it into their workshop for repair,gave me a date when to go with the car.Telephone call a few days later telling me that the garage was extremely busy and they would have to cancel that date,so i said as long as it gets fixed, i wasn't bothered as it was winter.We will definitely get back to you that's a promise,2 month's later still no phone call, and the car is now out of warranty.I have sold the car now as it wasn't what i wanted and i lost £2500 on it in 6 weeks.No i would not recommend this company,real let downs.

Reply from Docklands Motor Co Ltd on 05/04/17

Hi, we can only apologise about your experience here at Docklands Motor Company. We strive on providing a great customer experience and after sales service when buying a car from us. We booked the car in to look at your Air Conditioning unit but you did not bring the vehicle down on the specified date. We got a call from you 2 weeks later mentioning you wanted a refund for the vehicle because it wasn't what you wanted. As a good will gesture, we offered to buy the vehicle back from you at a discounted rate but you wanted the full amount. Im sorry, but we cannot just take vehicles back just because you have changed your mind. You viewed the vehicle twice and test drove it before the purchase ad there was no pressure on you to purchase it. I believe this review is unfair as you have left us a negative review not because of any faults on the vehicle but purely because you did not like it and wanted to return it.

By Julie R on 11 February 2016 | Verified purchase

Very friendly and helpful garage. Great value and fantastic service. Would highly recommend.

By Shoaib P on 31 May 2018 | Purchase not verified

Perfect car and great customer service, highly recommend!