Customer reviews of Docklands Motor Co Ltd

By Paul C on 02 August 2016 | Verified purchase

Superb service. No hard selling or pressure salesman. Would strongly recommend anyone to pay them a visit.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Martin C on 27 July 2016 | Verified purchase

First class service from this dealer. The car developed a minor fault a few days after purchase which was sorted out quickly and with no fuss. Would recommend this dealer to anyone wanting to change their car.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By John G on 11 February 2016 | Verified purchase

Air conditioning wasn't working after i picked the car up,asked to take it to a garage for re gassing,which i did, still didn't work.So rang them and told them about it,they said they would book it into their workshop for repair,gave me a date when to go with the car.Telephone call a few days later telling me that the garage was extremely busy and they would have to cancel that date,so i said as long as it gets fixed, i wasn't bothered as it was winter.We will definitely get back to you that's a promise,2 month's later still no phone call, and the car is now out of warranty.I have sold the car now as it wasn't what i wanted and i lost £2500 on it in 6 weeks.No i would not recommend this company,real let downs.

Reply from Docklands Motor Co Ltd on 05/04/17

Hi, we can only apologise about your experience here at Docklands Motor Company. We strive on providing a great customer experience and after sales service when buying a car from us. We booked the car in to look at your Air Conditioning unit but you did not bring the vehicle down on the specified date. We got a call from you 2 weeks later mentioning you wanted a refund for the vehicle because it wasn't what you wanted. As a good will gesture, we offered to buy the vehicle back from you at a discounted rate but you wanted the full amount. Im sorry, but we cannot just take vehicles back just because you have changed your mind. You viewed the vehicle twice and test drove it before the purchase ad there was no pressure on you to purchase it. I believe this review is unfair as you have left us a negative review not because of any faults on the vehicle but purely because you did not like it and wanted to return it.

By Julie R on 11 February 2016 | Verified purchase

Very friendly and helpful garage. Great value and fantastic service. Would highly recommend.

Reply from Docklands Motor Co Ltd on 19/09/19

Thank you for your business. It was a pleasure meeting you. Hope you enjoy your new vehicle.

By James R on 11 February 2016 | Verified purchase

Typically I've never had issues with a dealer when buying car and docklands motor company hast let down, its the after sales customer service in the event something should go wrong is the test. In my experiences I feel more confident that Dockland would show more willing to help than the past dealers I've dealt with. He seems a genuine guy and yes I would recommend at this stage.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Deano G on 31 May 2024 | Purchase not verified

Superb customer service skills from Saj and Michael. Both of them are friendly and approachable with no pressure selling. Very happy with the purchase of the Skoda Octavia vRS. Would highly recommend them and would 100% percentage buy again from them.

Reply from Docklands Motor Co Ltd on 26/06/24

Was a pleasure dealing with you Deano. Enjoy your new vehicle.

By Lam M on 15 February 2024 | Purchase not verified

Michaels non-pushy/friendly approach along with his expert knowledge and advice is extremely refreshing and welcomed. I've no hesitation in recommending Docklands Motor Company

Reply from Docklands Motor Co Ltd on 18/04/24

Thank you for choosing Docklands. We appreciate your kind words

By Anonymous on 29 January 2024 | Purchase not verified

Very friendly professional service from this Company! Saj, Michael and Imran were extremely efficient and obliging…..we bought a lovely low mileage BMW M2 and part exchanged our treasured BMW M4! We would highly recommend this Company as they arranged a service for the new vehicle, 12 months MOT and a 6 months warranty too! Thanks again and very pleased with your service and professional approach! Cheers! 🍷🍷Andy & Jeanette 😎👍

Reply from Docklands Motor Co Ltd on 18/04/24

Thank you for choosing Docklands. We appreciate your kind words

By Steve E on 25 January 2024 | Purchase not verified

When I saw the calibre of vehicle these guys sell and the positive reviews they have, I was happy to buy my next car from them. My BMW was sat out back hidden behind a newer vehicle. I was trusted to pull the car out to take a proper look around. It’s one of the older vehicles that would probably not normally make it to their forecourt, however the car is in such great condition they were selling it themselves. I was happy to take the plunge with my 420d Xdrive with 100300 miles on the clock. The car is a credit to its previous owner and will hopefully last me a good few years. I got a decent part ex price for my old Audi even with an expiring MOT and numerous MOT failures. The guys are very friendly and knowledgeable. There was no pressure selling and Michael was happy to answer any post purchase questions via watsapp and telephone. I’d happily go back when I’m ready to upgrade my car in the future.

Reply from Docklands Motor Co Ltd on 18/04/24

Thank you for your kind words. We hope you enjoy your new vehicle

By Anonymous on 01 September 2023 | Purchase not verified

Did not spot the displaced sill as was hard to see unless viewed fro an odd angle. Told company the car had not been in any incident or out of my sight or from my security cameras which all indicated nobody had been near car so 100% must have been a problem before collected. They just said - tough not our problem. You judge a company by its after sales - this one is awful and rude as they basically called my history of the events a lie.

Reply from Docklands Motor Co Ltd on 04/09/23

Hi John, Disappointed with the feed back that you have left us after such a positive sale. You purchased a vehicle from us. You viewed the vehicle in our indoor, fully lit and dry showroom. You were left alone to inspect the vehicle at your own accord which you took approximately 45 mins to view. You even took out a tape measure to measure dimensions on the vehicle. After you were satisfied, you rang us a few days later to proceed with the sale. No pressure at any point was put on you to purchase the vehicle. You then rang us a week later insinuating there is damage to the sill of the vehicle which was already there at the point of sale. This was unrealistic as we would have noticed this ourselves and you would have also, given the time you took to inspect the vehicle. If it was there and was brought to our attention, we could have rectified the apparent problem prior to collection. You also rang us the day after this stating "Hi Michael, i think ive solved the mystery. You won't be hearing from me again". You mentioned on the phone call that the vehicle went to a company to have a GHOST immobiliser fitted. The company you used confirmed they ran the wiring through the sill on the vehicle and you were to return to them to have it rectified. You then rang us back again after this to state the company who fit the immobiliser have now mentioned they didn't run the wiring through that sill and they misunderstood the problem. You mentioned in your review the vehicle has not been out of your sight, yet it was sent to a third party for the immobiliser to be fitted. You also mentioned we said 'tough not our problem' and called your 'history of events a lie'. At no point have we ever said the above and we can confirm that with our recorded conversations and email transcript. Unfortunately, we cannot be held liable for cosmetic damages on your vehicle after you have purchased it. The damage could have happened at any point and at any time so you cannot be '100%' sure it was there already. You initially blamed us, then your immobiliser company then back to us again. You had ample time to inspect the vehicle and no doubt you would have noticed any cosmetic defects on the vehicle. We believe you were happy with our service up until this, we hope you would consider us again in the future.