Customer reviews of Docklands Motor Co Ltd

By James R on 11 February 2016 | Verified purchase

Typically I've never had issues with a dealer when buying car and docklands motor company hast let down, its the after sales customer service in the event something should go wrong is the test. In my experiences I feel more confident that Dockland would show more willing to help than the past dealers I've dealt with. He seems a genuine guy and yes I would recommend at this stage.

By John G on 11 February 2016 | Verified purchase

Air conditioning wasn't working after i picked the car up,asked to take it to a garage for re gassing,which i did, still didn't work.So rang them and told them about it,they said they would book it into their workshop for repair,gave me a date when to go with the car.Telephone call a few days later telling me that the garage was extremely busy and they would have to cancel that date,so i said as long as it gets fixed, i wasn't bothered as it was winter.We will definitely get back to you that's a promise,2 month's later still no phone call, and the car is now out of warranty.I have sold the car now as it wasn't what i wanted and i lost £2500 on it in 6 weeks.No i would not recommend this company,real let downs.

Reply from Docklands Motor Co Ltd on 05/04/17

Hi, we can only apologise about your experience here at Docklands Motor Company. We strive on providing a great customer experience and after sales service when buying a car from us. We booked the car in to look at your Air Conditioning unit but you did not bring the vehicle down on the specified date. We got a call from you 2 weeks later mentioning you wanted a refund for the vehicle because it wasn't what you wanted. As a good will gesture, we offered to buy the vehicle back from you at a discounted rate but you wanted the full amount. Im sorry, but we cannot just take vehicles back just because you have changed your mind. You viewed the vehicle twice and test drove it before the purchase ad there was no pressure on you to purchase it. I believe this review is unfair as you have left us a negative review not because of any faults on the vehicle but purely because you did not like it and wanted to return it.

By Julie R on 11 February 2016 | Verified purchase

Very friendly and helpful garage. Great value and fantastic service. Would highly recommend.

By Shoaib P on 31 May 2018 | Purchase not verified

Perfect car and great customer service, highly recommend!

By Andrew W on 21 August 2017 | Purchase not verified

Stress free, uncomplicated car buying, real breath of fresh air!!

By Arthur R on 07 August 2017 | Purchase not verified

What a pleasant experience I had with Sajj. I would definitely recommend that prospective buyers consider Dockland. It's always a big decision buying a car but Sajj really helped the decision.

By Steve A on 05 August 2017 | Purchase not verified

Great service. Really helpful staff and great experience buying my dream car. Thanks guys, hopefully see you in the future when buying my next car.

By Carl R on 24 June 2017 | Purchase not verified

It was a pleasure buying from docklands I was only buying a cheap car to get me about but I was treat like I was buying something for £10000 really good service and will be using again in the future

By Pat J on 24 June 2017 | Purchase not verified

Purchased my Seat Leon from here. Brill customer service and the car's spot on. no issues at all. Would definitely visit again.

By Laura M on 23 March 2017 | Purchase not verified

I'd recommend Docklands Motor to all, helpful and approachable service. Saj was friendly, funny, had great knowledge of what was available and explained all queries putting me instantly at ease.