Customer reviews of Docklands Motor Co Ltd

By WILLIAM J on 11 August 2016 | Verified purchase

From a friendly greeting to everything being taken care of at the time collection, the whole car buying experience was pleasant, hassle free and efficient. Sadge the salesman at Doclands Motor Co Ltd , Lea Gate, Preston was first class.

Reply from Docklands Motor Co Ltd on 19/09/19

Thank you for your business. It was a pleasure meeting you. Hope you enjoy your new vehicle.

By Katherine C on 08 August 2016 | Verified purchase

Bought a nice Honda from Docklands, travelled a long way to see it but it was worth it. Great customer service. They went out of their way to make sure that everything was absolutely right with the car. Professional but friendly, very informative and thorough. Recommend to anyone looking to purchase their next car.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By Paul C on 02 August 2016 | Verified purchase

Superb service. No hard selling or pressure salesman. Would strongly recommend anyone to pay them a visit.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Martin C on 27 July 2016 | Verified purchase

First class service from this dealer. The car developed a minor fault a few days after purchase which was sorted out quickly and with no fuss. Would recommend this dealer to anyone wanting to change their car.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By Julie R on 11 February 2016 | Verified purchase

Very friendly and helpful garage. Great value and fantastic service. Would highly recommend.

Reply from Docklands Motor Co Ltd on 19/09/19

Thank you for your business. It was a pleasure meeting you. Hope you enjoy your new vehicle.

By John G on 11 February 2016 | Verified purchase

Air conditioning wasn't working after i picked the car up,asked to take it to a garage for re gassing,which i did, still didn't work.So rang them and told them about it,they said they would book it into their workshop for repair,gave me a date when to go with the car.Telephone call a few days later telling me that the garage was extremely busy and they would have to cancel that date,so i said as long as it gets fixed, i wasn't bothered as it was winter.We will definitely get back to you that's a promise,2 month's later still no phone call, and the car is now out of warranty.I have sold the car now as it wasn't what i wanted and i lost £2500 on it in 6 weeks.No i would not recommend this company,real let downs.

Reply from Docklands Motor Co Ltd on 05/04/17

Hi, we can only apologise about your experience here at Docklands Motor Company. We strive on providing a great customer experience and after sales service when buying a car from us. We booked the car in to look at your Air Conditioning unit but you did not bring the vehicle down on the specified date. We got a call from you 2 weeks later mentioning you wanted a refund for the vehicle because it wasn't what you wanted. As a good will gesture, we offered to buy the vehicle back from you at a discounted rate but you wanted the full amount. Im sorry, but we cannot just take vehicles back just because you have changed your mind. You viewed the vehicle twice and test drove it before the purchase ad there was no pressure on you to purchase it. I believe this review is unfair as you have left us a negative review not because of any faults on the vehicle but purely because you did not like it and wanted to return it.

By James R on 11 February 2016 | Verified purchase

Typically I've never had issues with a dealer when buying car and docklands motor company hast let down, its the after sales customer service in the event something should go wrong is the test. In my experiences I feel more confident that Dockland would show more willing to help than the past dealers I've dealt with. He seems a genuine guy and yes I would recommend at this stage.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Anonymous on 13 October 2025 | Purchase not verified

I recently purchased an Audi Q7 from Docklands Motors after seeing it online and receiving a few detailed videos. I decided to make the trip all the way from Scotland, and I’m glad I did — the car was exactly as described and in excellent condition. The team took me for a test drive, and the whole process from start to finish was smooth and professional. There was no pressure to buy, just honest and helpful service. I would highly recommend Docklands Motors and wouldn’t hesitate to purchase from them again.

Reply from Docklands Motor Co Ltd on 06/11/25

It was a pleasure dealing with you. Thank you for choosing Docklands

By Anonymous on 01 August 2025 | Purchase not verified

Just be careful of what these offer on a trade-in! I got offered well below the px value! They asked what I wanted for the car, but the trade-in price was already done on the trade-in value! Not the way to sell a car!

Reply from Docklands Motor Co Ltd on 01/08/25

We’re genuinely unsure why you felt the need to leave a negative review, so we’d like to clarify a few points. As part of our standard process, we ask all customers for key details about their part exchange, including how much they’re looking to achieve and whether the vehicle has any warning lights or faults. These are routine questions that help us provide an accurate and fair valuation. You mentioned that a trade-in price had already been given — however, this was an estimated guide from Auto Trader, not a formal offer from us. It’s also worth noting that important information such as the vehicle having had six previous owners was not disclosed in that guide. This would significantly affect the valuation, particularly on a low-mileage, early-registration vehicle like yours. Having reviewed the conversation between you and our team, it’s clear that the discussion became unproductive. In hindsight, we believe it was for the best that no transaction took place between yourself and Docklands Motor Company. For the sake of transparency, we’ve included the full message exchange below so others can judge the interaction for themselves. DMC -Good Morning T*** Thank you for your part exchange enquiry on our website. For us to give you a valuation could you provide us with the following Number of keys - Service history - Condition of the car - Any wheels scuffed - Any warning lights - Pictures of the car - How much you want for it - Thank you Docklands motor company Customer - 1 key, full service history, in perfect condition. Why would a 21 plate have warning lights on? It's done 30k less miles than your car, considering they are both 21 plate cars, so less wear on my car! Customer - How much will you offer? DMC - Around £24,000 Customer - lam glad I was sitting down when you sent me that! Not a chance! Good luck with the sale, but after that offer, as they say on dragons den! I am out! DMC - Thats why we asked how much you want for your car Customer - No one has asked before! But made a sensible offer! As I have said, I am out! DMC - It was valued according to having 6 owners for a 21 plate car with 21k miles. DMC - Screenshot of we buy any car valuation provided at £22,800 DMC - As a comparison to other car valuation sites Customer - We rip your off, you mean! Customer - Screenshot of auto trader valuation provided at £26,777 omitting the vehicle having 6 owners and 1 key. Customer - You will have been sent that value on the px section! As I have said, I am out! Customer - Ownership doesn't affect the value! Mileage plays a big part in value, and so does service history and the condition of a car. Them extra 30k miles that the car has on is equivalent to about 6 years' worth of driving for me! I only do roughly 6000 miles a year. Good luck with the sale, I hope you don't buy a house, on how many people have owned it before you! And it should be 5 owners. One will have been the dealership, and the other 4 is roughly correct, one owner per year. I keep my cars for roughly 12 months, so nothing unusual about that! Just remember to check how many people have owned your next house. My car 2 owners more, and 30,000 less miles. There is no need to reply. You might want to check the px value on your page from now on! DMC - No worries pal. Good luck with your purchase of your next vehicle Customer - I am going to modify the engine. It will cost less than a trade-in.

By Deano G on 31 May 2024 | Purchase not verified

Superb customer service skills from Saj and Michael. Both of them are friendly and approachable with no pressure selling. Very happy with the purchase of the Skoda Octavia vRS. Would highly recommend them and would 100% percentage buy again from them.

Reply from Docklands Motor Co Ltd on 26/06/24

Was a pleasure dealing with you Deano. Enjoy your new vehicle.