Customer reviews of Docklands Motor Co Ltd

By Stuart G on 04 September 2016 | Verified purchase

I would recommend Docklands Motor Company to anyone. Personal service and customer care is second to none.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By Olivia S on 20 August 2016 | Verified purchase

I recommend Docklands motor company to anyone looking to buy a car. The staff were extremely friendly and I didn't feel under any pressure to buy unlike most places. I am so happy with my purchase. My car is everything Docklands motor company promised it would be. Thank you!

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By WILLIAM J on 11 August 2016 | Verified purchase

From a friendly greeting to everything being taken care of at the time collection, the whole car buying experience was pleasant, hassle free and efficient. Sadge the salesman at Doclands Motor Co Ltd , Lea Gate, Preston was first class.

Reply from Docklands Motor Co Ltd on 19/09/19

Thank you for your business. It was a pleasure meeting you. Hope you enjoy your new vehicle.

By Katherine C on 08 August 2016 | Verified purchase

Bought a nice Honda from Docklands, travelled a long way to see it but it was worth it. Great customer service. They went out of their way to make sure that everything was absolutely right with the car. Professional but friendly, very informative and thorough. Recommend to anyone looking to purchase their next car.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By Paul C on 02 August 2016 | Verified purchase

Superb service. No hard selling or pressure salesman. Would strongly recommend anyone to pay them a visit.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Martin C on 27 July 2016 | Verified purchase

First class service from this dealer. The car developed a minor fault a few days after purchase which was sorted out quickly and with no fuss. Would recommend this dealer to anyone wanting to change their car.

Reply from Docklands Motor Co Ltd on 30/10/19

Thank you for the review. It was great doing business with you, hope you enjoy your new vehicle.

By Julie R on 11 February 2016 | Verified purchase

Very friendly and helpful garage. Great value and fantastic service. Would highly recommend.

Reply from Docklands Motor Co Ltd on 19/09/19

Thank you for your business. It was a pleasure meeting you. Hope you enjoy your new vehicle.

By John G on 11 February 2016 | Verified purchase

Air conditioning wasn't working after i picked the car up,asked to take it to a garage for re gassing,which i did, still didn't work.So rang them and told them about it,they said they would book it into their workshop for repair,gave me a date when to go with the car.Telephone call a few days later telling me that the garage was extremely busy and they would have to cancel that date,so i said as long as it gets fixed, i wasn't bothered as it was winter.We will definitely get back to you that's a promise,2 month's later still no phone call, and the car is now out of warranty.I have sold the car now as it wasn't what i wanted and i lost £2500 on it in 6 weeks.No i would not recommend this company,real let downs.

Reply from Docklands Motor Co Ltd on 05/04/17

Hi, we can only apologise about your experience here at Docklands Motor Company. We strive on providing a great customer experience and after sales service when buying a car from us. We booked the car in to look at your Air Conditioning unit but you did not bring the vehicle down on the specified date. We got a call from you 2 weeks later mentioning you wanted a refund for the vehicle because it wasn't what you wanted. As a good will gesture, we offered to buy the vehicle back from you at a discounted rate but you wanted the full amount. Im sorry, but we cannot just take vehicles back just because you have changed your mind. You viewed the vehicle twice and test drove it before the purchase ad there was no pressure on you to purchase it. I believe this review is unfair as you have left us a negative review not because of any faults on the vehicle but purely because you did not like it and wanted to return it.

By James R on 11 February 2016 | Verified purchase

Typically I've never had issues with a dealer when buying car and docklands motor company hast let down, its the after sales customer service in the event something should go wrong is the test. In my experiences I feel more confident that Dockland would show more willing to help than the past dealers I've dealt with. He seems a genuine guy and yes I would recommend at this stage.

Reply from Docklands Motor Co Ltd on 26/09/19

We hope you are continuing to enjoy the new car. Thank you so much for the great review.

By Anonymous on 13 October 2026 | Purchase not verified

Writing**Poor Customer Service**Extremely disappointed with the service from Docklands Motor Company. I’d been trying to secure a car since last week and repeatedly asked if I could put a deposit down, but was continually fobbed off.I had a finance quote confirmed and was happy to proceed, but while waiting to explore alternative quotes, I was told the car was being test-driven by another customer. Despite making it clear several times that I wanted the car, I was then told another member of the team had sold it.The lack of communication and failure to give me a clear opportunity to secure the car was frustrating and unprofessional. A disappointing experience that could easily have been avoided with better customer service.

Reply from Docklands Motor Co Ltd on 13/10/26

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. As the purchase arrangements had not yet been finalised, we felt it would be inappropriate to accept a deposit at that stage. Although your finance had been approved, you had advised that you wished to explore alternative finance quotes before proceeding. We completely understand wanting to secure the best possible deal, but as a business, we are unable to reserve a vehicle indefinitely while a customer considers their options. The vehicle had attracted significant interest, and we ultimately sold it to a customer who visited our showroom and completed the purchase in full. While we appreciate that this was frustrating, we also have a responsibility to deal fairly with all prospective customers and cannot guarantee a vehicle’s availability until a sale has been secured. We do take your comments regarding communication on board and regret if we did not make the situation sufficiently clear. We always aim to provide a professional and transparent service, and we’re sorry that your experience did not meet your expectations.